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You may use the link below to find a Brother-authorized service center in your area. Your machine has a one-year limited exchange warranty. If the machine does not automatically resume printing after installing the paper tray, press the FAX and COPY keys at exactly the same time to print the duplex demo page. Reinsert the paper tray firmly back into the machine.ġ7. Slide the 2-sided tray back into the machine and turn the machine around.ġ6. Close the back cover until it locks in the closed position.ġ5. If the media meets all of the requirements, go to STEP 14.ġ4. If the media does NOT meet one or more of the requirements, then the media is not supported for automatic 2-sided printing on this machine and will need to be replaced by media that is supported before the automatic 2-sided printing feature can be used. For additional recommended media specifications, refer to the solution for 'Recommended Paper'. The specifications listed above are the basic requirements for paper to be compatible with automatic 2-sided printing on this machine. This includes paper with pre-punched holes for binding. Damage includes, but is not limited to, tears, creases and holes. Verify that the paper meets the basic specifications required for automatic 2-sided printing:Ī. If the 'Jam 2-sided' message returns, clear the jam by repeating STEPS 1 - 8 and then go to STEP 13.ġ3. Reinsert the paper tray firmly back into the machine.ġ2. Slide the 2-sided tray back into the machine and turn the machine around.ġ1. Close the back cover until it locks in the closed position.ġ0. Use both hands to gently pull the jammed paper out of the back of the machine.ĩ. If paper is not caught inside the 2-sided tray, open the back cover.Ĩ. Remove paper that may have jammed under the machine.ħ.
Pull the jammed paper out of the machine and/or from the 2-sided tray.Ħ. The 2-sided tray will only slide out from the back of the machine.ĥ. The 2-sided tray is positioned below the back cover with a handle in the middle. Pull the 2-sided tray completely out of the machine. Turn the Brother machine around with the back of the machine facing you.Ĥ. Pull the paper tray completely out of the machine.ģ. This allows the internal fan to cool the extremely hot parts inside the machine.Ģ. Leave the machine turned on for 10 minutes. To clear the 'Jam 2-sided' message, perform the following steps:ġ.
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